I am trying to decide if I should switch from direct tv to comcast cable. I have had comcast cable and loved the features they offer. Explicitly, I love the on demand. But the reliability was less than stellar, and the help on the phones was often dishonest and inept. Things would be agreed upon and placed in my "File" and then the next interview regarding the fixing of the problem would find my "file" empty.
I do have cable internet from comcast and it would save me money to combine my internet bill and my cable bill, but I would have to have a few new cables run to have as many stations in my house as I have with direct TV. And I know that would cost a fortune. And even if they promised to give me a deal, the bill wouldn't reflect that. And when I called to complain, no record of the deal would exist. This is my experience.
If anybody has any ideas regarding this, and whether comcast has improved this history of mixed consumer relations, please reply.
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